Service Status

Past Announcements

10/19/2018-8:25AM

The uplink issue has been resolved for Mecca Elementary and they are back online

10/19/2018-7:16AM

Mecca Elementary is currently experiencing a network outage. As a result, all network services are down. This means their on-site phones, and internet connections are down, so please be patient if you are trying to contact them and plan accordingly. Our internet service provider (ISP) is aware and in route, but they have not established an estimated time to repair (ETR). We will update you as more information becomes available.

08/28/2018-7:14AM

This morning we discovered an issue with our Aeries servers, which has made them currently inaccessible. We have been working diligently to resolve the issue, as we have identified the problem. At this time, we do not have an estimated time of completion (ETC), but expect to have the issue resolved this morning. Please plan accordingly. We will update you as progress information becomes available.

08/23/2018-3:28PM

In a joint effort with our Maintenance Department, we have implemented a temporary solution that restored the network connections to Mecca and Saul Martinez, at approximately 1:00p, this afternoon. This will be in place until the K12 power issue is repaired.

08/23/2018-10:40AM

The networks for Mecca & Saul Martinez were affected by yesterday’s electrical fire. The K-12 Complex is a host for our Internet Provider’s equipment that supplies internet for both schools. We’ve been working with the Maintenance Department to get backup power connected to the internet equipment so we can get both schools online. We will share updates as they become available.

07/23/2018-11:37AM

We received an update from Spectrum and the estimated time of repair for the sites below is 2:00 PM today.

• Las Palmitas Elementary
• Mecca Elementary
• Toro Canyon Middle
• Desert Mirage High
• Oasis Elementary
• Saul Martinez Elementary

The following sites are affected due to temperature issues in their on-site server rooms. We are working with the Maintenance Department to quickly resolve these issues.

• Sea View Elementary
• West Shores High
• Cesar Chavez Elementary

07/23/2018-09:32AM

The following 8 schools are experiencing a network outage:

• Las Palmitas Elementary
• Toro Canyon Middle
• Desert Mirage High
• Oasis Elementary
• Oasis Elementary
• Saul Martinez Elementary
• Sea View Elementary
• West Shores High

As a result, all network services are down. This means their on-site phones have limited service and internet connections are down, so please be patient if you are trying to contact them.

Our network service provider is aware, but they havenot established an estimated time to repair (ETR).

We will update you as more information becomes available.